Terms of service

Terms of Service

Welcome to Lumi Avera. These Terms of Service ("Terms") govern your use of our website and services operated by Lumi Avera ("we", "us", or "our"). By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms carefully before accessing or using our website.

1. General Conditions & Eligibility

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You understand that your content (not including credit card information), may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks in compliance with international security standards.

2. Products, Pricing & Modifications

  • Prices: Prices for our products are subject to change without notice. All prices are displayed in the applicable local currency at checkout.

  • Product Availability: We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

  • Accuracy: We make every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate.

3. Order Processing, Shipping & Delivery

  • Dispatch & Tracking: All orders are processed efficiently. You will receive an automated dispatch notification with a tracking number sent to your email within 48 hours of purchase.

  • Delivery Timeline: Standard tracked shipping takes up to 15 business days depending on your location.

  • Shipping Address: Customers are responsible for providing complete and accurate shipping details. Lumi Avera is not liable for orders delivered to incorrect addresses provided by the buyer.

4. Billing & Account Accuracy

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Consumer Rights & Returns

Our Return and Refund Policy forms an integral part of these Terms.

  • Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • United Kingdom: UK customers benefit from statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including a 14-day right of cancellation from the date of physical receipt of goods.

6. Third-Party Links & Tools

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

7. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service.

8. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia, without prejudice to any mandatory protection provided by the consumer laws of the customer's country of residence (including the United Kingdom).

9. Contact Information

Questions about the Terms of Service should be sent to us using the contact details below:

  • Store Name: Lumi Avera

  • Legal Owner / Representative: Thanh Duc Duong

  • Email: lumiavera.store@outlook.com

  • Phone: +61 2 9252 4614

  • Registered Address:

    5B Townview Road

    Mount Pritchard, NSW 2170

    Australia