Shipping policy

Shipping Policy

At Lumi Avera, we aim to deliver your orders promptly, securely, and transparently. This Shipping Policy details our processing timelines, estimated delivery frames, tracking procedures, and shipping terms for all customers ordering from our store.

1. Order Processing & Dispatch

  • Processing Time: Orders are verified, approved, and dispatched swiftly upon purchase completion.

  • Tracking Number: You will receive an automated shipping confirmation email containing your official tracking number within 48 hours of placing your order.

2. Delivery Timelines & Rates

We provide reliable tracked shipping to ensure your order arrives safely at your doorstep.

  • Standard Tracked Delivery: Up to 15 business days.

  • Shipping Cost: Calculated and displayed clearly at checkout prior to payment.

Please note: Business days do not include weekends or public holidays.

3. Order Tracking

Once your order has dispatched and you receive your tracking number (within 48 hours), you can follow the progress of your delivery using the link provided in your confirmation email.

If you do not receive a tracking notification after 48 hours, please check your spam/junk folder or contact us directly at lumiavera.store@outlook.com.

4. Address Accuracy & Modifications

  • Please ensure that your full shipping address and contact details are entered correctly during checkout.

  • If you discover an error in your delivery address, please notify us immediately at lumiavera.store@outlook.com. Address changes can only be made before the package has been processed and dispatched.

  • Lumi Avera cannot be held responsible for non-delivery or lost shipments resulting from incorrect or incomplete addresses supplied by the buyer.

5. Customs, Taxes & Import Duties

For international orders (including shipments to the UK):

  • Orders shipped across international borders may be subject to customs duties, taxes, or local import fees levied by the destination country.

  • Any applicable duties or taxes required by local customs authorities are the sole responsibility of the recipient, unless stated otherwise at checkout.

6. Delayed or Lost Shipments

  • While we make every effort to ensure timely delivery within 15 business days, unexpected delays can occasionally occur due to customs processing, severe weather conditions, or local carrier operational constraints.

  • If your package has not arrived after 15 business days from dispatch, please contact our support team with your order number so we can investigate the shipment with the courier service.

7. Contact Information

If you have any questions or require assistance regarding our Shipping Policy, please contact our support team:

  • Store Name: Lumi Avera

  • Legal Owner / Representative: Thanh Duc Duong

  • Email: lumiavera.store@outlook.com

  • Phone: +61 2 9252 4614

  • Registered Address:

    5B Townview Road

    Mount Pritchard, NSW 2170

    Australia