Contact information

Contact Information

At Lumi Avera, we are dedicated to providing excellent customer service and supporting you with any enquiries regarding your orders, product details, or store policies. Please feel free to get in touch with us using any of the contact channels below.

1. Customer Support Channels

• Email Support: lumiavera.store@outlook.com

  (We aim to respond to all email inquiries within 24 to 48 business hours).

• Phone Support: +61 2 9252 4614

  (Available during regular business hours, Australian Eastern Standard Time).

2. Business & Legal Details

• Store Name: Lumi Avera

• Legal Owner / Account Representative: Thanh Duc Duong

• Registered Business Address:

  5B Townview Road

  Mount Pritchard, New South Wales 2170

  Australia

3. Order Enquiries & Tracking

• Order Processing & Tracking: Official tracking numbers are sent via email within 48 hours of purchase.

• Delivery Timeline: Standard tracked delivery takes up to 15 business days.

• If you have questions about an existing order, please include your order number in your email message to help us assist you as quickly as possible.